Can I Delete Negative Google Reviews? by Certified Digital Marketing Agency, Absolute Digital
Updated: Oct 20, 2020
Google Reviews are an essential part of your brand's online credibility. It contributes to the first impression a potential customer gets of your business before even looking at your website or social media page. Thus, it is paramount you would want to make a great first impression. Sometimes, customers may leave a review that is not ideal. So, can you delete reviews on Google?
Let's find out...
What is Google Review?
To find out our answer, let's first talk about what is Google Review, who can write them, and how you can manage your Google Reviews.
Google Reviews provide valuable information about your business to both you and your customers. Business reviews appear next to your listing in Maps and Search, and can help your business stand out on Google. You can request reviews from customers through a short URL that’s specific to your business.
How to manage my Google Reviews?
You can manage your Google Reviews by clicking on the "My Business" page on the top right-hand corner when you are logged in with your Google Account:
Next, click on the "Reviews" tab on the left to view all Google Reviews:
While you may not edit customer reviews, Google detects any spam that violates its policy guidelines. As a business owner, you can, however, respond to any comment by clicking the edit button:
Alternatively, you can also flag a review by clicking on the flag icon here:
Which will bring you to this page, explaining the reason for flagging:
Google's team will then validate if your request is reasonable and will remove the reviews if it violates its policy or will not remove it if it deems genuine.
You will not be able to influence Google's decision to remove any negative comments
What you should do is address the comments professionally and if it is a fake or negative review, do reply to it with something like this:
"Hi (client), we appreciate the feedback given and would like to improve. However, we have not come across your name or company in our database. All our existing and past clients are kept in our database and as such, we are not able to identify you. Please reach out to us at (email address) and we will be glad to fix this issue. Thanks"
Google Reviews are a trusted source of genuine reviews for many online users. It is important to address good and bad reviews professionally because often, it is how you handle them rather than what the reviews are saying that matters.
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